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- Acrobat Reader DC will not save files
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/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/td-p/8455922 Aug 07, 2016 Aug 07, 2016
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WIndows 7 running on a virtual box VM on Ubuntu 16.04
Adobe Acrobat Reader DC 15.017.20053.63404 downloaded today, 2016 Aug 7
I spent several hours today filling in the FBAR report. When I push the save button, or control+s or alt+FS or alt+FA, I get a blank window with "Save As" in the upper left corner, and a close button at the upper right. Repeated tries yield nothing. The report must be saved in order to be filed.
Ideas for saving the file?
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1 Correct answer
Adobe Employee , Aug 26, 2016 Aug 26, 2016
Meenakshi Negi • Adobe Employee , Aug 26, 2016 Aug 26, 2016
Hi paulo65358095
If you are still experiencing the same issue, please got to Edit menu> Preferences> General and unmark the box for "Show online storage when saving files" .
Click OK to save settings and relaunch the application.
Make sure that the application is updated to the latest patch released.
Let us know if it helps.
Regards,
Meenakshi
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Adobe Employee ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455923#M15202 Aug 08, 2016 Aug 08, 2016
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Hi albertalligator ,
Please try the following steps:
1. Launch Acrobat Reader DC.
2. Navigate to Edit>Preferences>Security(Enhanced)>and select OFF option for Protected view and also uncheck the option " Enable protected view at startup".
3. Click OK
Let us know if this helps .
Regards
Sarojini
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albertalligator AUTHOR
New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455924#M15203 Aug 08, 2016 Aug 08, 2016
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My first desire is to save the file; I don't want to redo the form. This has been unsuccessful so far, and may be impossible. Document properties/advanced shows protected mode is on.
I selected OFF for startup, and reconsidered when the protected mode buttons turned gray. The protected view button was OFF; I changed to "all files" and back to OFF, to reset existing switches. Then I again turned the startup off.
No help, still can't save the file. Probably it would work if I reopened the file, but I would lose my work.
The help shows an option message on loading the file. Can I reset this option somehow?
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New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455925#M15204 Aug 08, 2016 Aug 08, 2016
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The Save As function does not show the contents of documents attached to emails. Instead I get the same empty Save As window as mentioned by Albertalligator previously. Note, this is a new development within the last week.
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albertalligator AUTHOR
New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455926#M15205 Aug 08, 2016 Aug 08, 2016
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My system crashed for non-acrobatic reasons. So, I have to redo the form.
On the redo, Acrobat saved the file correctly.
Acro is working ok now. Could I have saved the file?
Thanks,Sarojini.
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Adobe Employee ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455927#M15206 Aug 26, 2016 Aug 26, 2016
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Hi paulo65358095
If you are still experiencing the same issue, please got to Edit menu> Preferences> General and unmark the box for "Show online storage when saving files" .
Click OK to save settings and relaunch the application.
Make sure that the application is updated to the latest patch released.
Let us know if it helps.
Regards,
Meenakshi
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455928#M15207 Sep 19, 2016 Sep 19, 2016
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Thank U so much! I had been frustrated by my desktop PC's inability to save commented files, even tho both my desktop a few months ago and my laptop now (with the same Win 10 release of Reader DC) could do it. Some glitch had turned on the unwanted view on my desktop, w/o my knowledge.
After starting in protected view, the desktop did not even issue an error msg when I tried to save a commented file. The where-2-save window just displayed blinking icons forever. This is a bug in the implementation of protected view in release 2015.017.20053 -- there should be a forthright error msg. A warning msg at protected startup would be nice too.
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New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455929#M15208 Sep 19, 2016 Sep 19, 2016
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Hi
o.k. it’s resolved so. thanks!
Und für deutschsprachige:
Bearbeiten
Voreinstellungen
Sicherheit (erweitert)
Geschützten Modus beim Start aktivieren (hier deaktivieren).
Gruss
Bernard Richon
Von: oldnerd
Gesendet: Montag, 19. September 2016 17:12
An: Bernard Richon [Personal info removed by Mod]
Betreff: Reply marked as helpful on Acrobat Reader DC will not save files
Acrobat Reader DC will not save files
[Personal info removed by Mod]
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New Here ,
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455930#M15209 May 04, 2017 May 04, 2017
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Thanks! That worked great.
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